Privacy Policy

What we collect

• Account & contact details: name, email, username, password (hashed), preferences, support messages.
• Gameplay & usage analytics: interactions, session events, feature use, in-product performance, referral/source data.
• Device/ID data: IP address, device identifiers, browser/app details, approximate location (from IP), cookies or similar technologies.
• Payments: where applicable, transaction metadata and receipts; payment card details are processed by payment providers.

How we use information

• Provide and operate the Services (create accounts, deliver features, customer support).
• Security, fraud prevention, abuse monitoring, and to protect users and our business.
• Analytics and service improvement (including debugging and performance monitoring).
• Marketing communications where permitted (you can opt out at any time).
• Comply with legal obligations and respond to lawful requests.

Our basis for processing

Under the Privacy Act 2020 (NZ), we only collect and use personal information for lawful, necessary purposes. Depending on the context, this includes where it is needed to provide the Services, for our legitimate operational needs (such as security and analytics), to meet legal obligations, and/or with your consent (for example, certain marketing or optional cookies).

Sharing and disclosures

We may share personal information with trusted service providers (e.g., hosting, analytics, email delivery, customer support, payment processors) who act on our instructions. We may also disclose information where required by law, to enforce our terms, or to protect rights, safety, and security. We do not sell personal information.

International transfers

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards (such as contractual protections) consistent with the Privacy Act 2020.

Cookies and similar technologies

We use essential cookies to operate the site and may use analytics cookies to understand usage. You can control cookies via your browser settings; blocking some cookies may impact functionality.

Retention and security

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law (e.g., dispute resolution or record-keeping). We use reasonable administrative, technical, and physical safeguards; however, no method of transmission or storage is completely secure.

Your rights (New Zealand)

• Request access to personal information we hold about you.
• Request correction of your information (and ask us to attach a statement if we do not agree).
• Opt out of marketing communications (unsubscribe links or contact us).

We may need to verify your identity before responding. If you are unhappy with our response, you can complain to the Office of the Privacy Commissioner (OPC) in New Zealand.

Contact us

Privacy requests or questions: contact@insiderluckfeed.com • +64 9 889 4276

Changes

We may update this policy from time to time. The “Last updated” date shows when it was most recently revised.